Privacy Policy

Effective date: 6th March 2024

1. Introduction

Welcome to the "Take A Plate" application, owned and operated by JCMALTE GROUP PTY LTD (hereinafter referred to as "Take A Plate," "we," "us," or "our"). This Privacy Policy outlines our commitment to protecting the privacy and security of our users' information. It describes how we collect, use, disclose, and safeguard your personal information in connection with the use of our mobile application and related services.

Our practices are designed to comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) ("Privacy Act") of Australia. By using our application, you are consenting to the data practices described in this policy.

2. Scope and Consent

This Privacy Policy applies to all personal information collected through your interaction with the "Take A Plate" application. This includes information you provide directly when using our app and any information that may be collected automatically by our systems. By accessing or using our app, you acknowledge and agree to the terms outlined in this policy and provide your explicit consent to the collection, use, and disclosure of your personal information as described.

3. Information We Collect

We collect various types of personal information from our users in order to provide and improve our services. This includes:

 Email Address: To communicate with you about updates, orders, and account related issues.

 Name: For personalisation and identification purposes within our services.

 Location Data: To help you find nearby participating businesses and facilitate transactions.

 Payment Details: We securely process payment information through authorised gateways to manage transactions.

 Phone Number: For contacting you regarding orders and to offer customer support.

 Other Information: Any additional information you choose to provide that is relevant to your use of our services.

4. Use of Personal Information

The personal information we collect is used for various purposes, including:  Service Provision: To fulfil your orders and provide the services you request.

 Communication: To send you important updates, service-related messages, and promotional materials. You may opt-out of receiving promotional communications at any time.

 Improvement of Services: To understand how our app is used and make improvements that enhance your experience.

5. Legal Basis for Processing

Under the Australian Privacy Act 1998, we ensure that our processing of your personal data has a legal basis. This includes processing necessary for the performance of a contract with you, compliance with legal obligations, protection of your vital interests, or for our legitimate interests in operating and improving our services.

6. Information Sharing and Disclosure

We may share your personal information with third parties under certain circumstances, including:

 Service Providers: To assist in delivering our services, such as payment processing and communication platforms, under strict privacy agreements.

 Legal Requirements: If required by law or to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

7. International Data Transfers

Please be aware that your information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under European Union law. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

8. Data Retention Policy

We retain personal information for as long as necessary to provide the services requested by you, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. Our retention periods are based on business needs and legal requirements. We take measures to delete or anonymize your personal information upon request or when it is no longer required for the purposes for which it was collected.

9. Your Rights

Under the Privacy Act, you have certain rights regarding your personal information. These rights include:

 The right to access your personal information.

 The right to rectify inaccurate or incomplete information.

 The right to erase your personal information under certain conditions.

 The right to restrict processing of your personal information in specific circumstances.

 The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.

 The right to object to the processing of your personal information in certain circumstances, including for marketing purposes.

10. Exercising Your Rights

To exercise any of your rights, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable

laws and within a reasonable time frame. We may require you to verify your identity before fulfilling your request.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our app and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

12. Third-Party Services

Our app may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children’s Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

14. Data Security

We take the security of your data seriously and implement appropriate technical and organisation measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

15. Breach Notification

In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, in accordance with the Privacy Act 1998. Where the breach is likely to result in a high risk to your rights and freedoms, we will also communicate the breach to you without undue delay, providing you with information about what has happened and how you can protect yourself.

16. Privacy Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

17. Third-Party Links

Our application may contain links to websites, services, and applications provided by third parties. These links are provided for your convenience only. Accessing these links will take you away from our application, and the use of these third-party services is entirely at your own risk. We are not responsible for the privacy practices or the content of any third-party sites. We encourage you to read the privacy policies of any third-party services before providing them with your personal information.

18. Contact Information

For any questions or comments about this Privacy Policy or your personal information, please contact us at:

 Email: support@takeaplate.com.au

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

19. Complaints

If you believe that we have infringed your rights, we encourage you to contact us first so that we can try to resolve the issue or dispute informally.

20. Jurisdiction-Specific Provisions

Users residing in certain jurisdictions may have additional rights depending on where they live. We are committed to respecting those rights and will provide jurisdiction-specific information as required by law.

21. Effective Date and Acknowledgement

This Privacy Policy is effective as of March 6, 2024. By accessing or using our application, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. This acknowledgement includes your consent to the collection, use, disclosure, and other handling of your personal information as described above.